Our cat trees are built with premium, durable, and safe materials. The main structure is sturdy wood, wrapped in natural sisal rope for scratching, and topped with soft, high-quality fabrics that are non-toxic and safe for cats.
Yes. Our products are designed to support cats of all sizes, even multiple cats at once, without tipping. They are particularly suitable for large breeds such as Maine Coons. In fact, our founder’s own white Maine Coon, weighing 25 lbs, regularly climbs, jumps, and even shares a flower platform with his 15 lbs sister without any stability issues. Photos of them can be found on our product pages, along with a video demonstration. Wide bases, strong wooden structures, and careful construction ensure excellent stability and long-lasting durability.
Absolutely. Since each cat tree is made to order, you can customize features such as flower colors, tree height, and number of platforms. This ensures your piece fits both your cat’s needs and your home’s style.
Our designs are created in Canada and produced by our trusted workshop partner overseas. We closely supervise the process to guarantee excellent craftsmanship, safety, and quality in every piece.
Yes. Each cat tree comes with clear, step-by-step instructions and all necessary hardware. Most customers complete assembly within 30 minutes. If you need help, our support team will be happy to assist. We can even video call you!
Because each cat tree is made on order and customized, please allow about six to eight weeks for production and delivery. This ensures every detail meets our quality standards before arriving at your home.
Yes, we ship worldwide. Delivery and customs fees are fully covered by Meowera, so you will not have to worry about extra charges upon arrival. Shipping times may vary depending on your location, but everything is included in your order.
You may return your order within three months of delivery. Returns must be in original packaging and good condition. Please note that return shipping costs are the customer’s responsibility.
If your cat tree arrives with shipping damage, contact us within seven days and include photos. We will quickly arrange a replacement part or a new product at no extra cost to you!
Yes. All products come with a one-year warranty covering defects or abnormal breakage under normal use. Depending on the case, we will send replacement parts or replace the product.
Yes, we provide spare parts such as flower platforms, sisal posts, or cushions so your cat tree can stay beautiful and functional for years.
You can email us anytime at meowera9@gmail.com or use the contact form on our website. We usually respond within 16 hours.