Frequently Asked Questions

Yes! Everything in the shop can be customized. This includes mugs, tumblers, candles, bath bombs, stickers, and cat trees.

Contact us before placing your order 📎 meowera9@gmail.com.

Processing time for small items is 1-4 business days.

Estimated delivery times:

  • 🇺🇸 USA: 5-10 business days
  • 🇨🇦 Canada: 3-9 business days
  • 🇪🇺 Europe: 7-14 business days
  • 🇦🇺 Australia: 10-20 business days

For cat trees: Shipping is free and takes 1-2 months worldwide, as they are made to order.

Free shipping on orders over 120 CAD.

We do not accept returns unless the item is damaged or defective. If you received a damaged item, please send a photo to meowera9@gmail.com, we'll replace it for free!

If you are not satisfied with the quality of the item (e.g., not as pictured, not sturdy), a refund will be accepted.

If you made a purchase by mistake and the item has not been produced yet, you can contact us, and we will cancel it free of charge and issue a refund.

Yes! We ship to the 🇺🇸 USA, 🇨🇦 Canada, 🇪🇺 Europe, and 🇦🇺 Australia.

Once your order is shipped, you will receive an email with a tracking number.

You can track it through:

  • Your account → Orders → Tracking
  • The carrier's website

If you don’t receive a tracking email, check your spam folder or contact us.

  • Credit Cards (Visa, Mastercard, Amex)
  • PayPal
  • Google Pay
  • Apple Pay

We usually reply within 1 hour, max 12 hours.